Social Media Security Plan

Having a social media plan ensures all employees adhere to company guidelines, security practices, and maintain the public image of Steinmetz Technologies. Following this plan ensures we maintain a good public image, as well as ensuring the security of our social accounts.

Purpose

The purpose of this social media security plan is to ensure that Steinmetz Technologies’ social media accounts, particularly on Facebook and Twitter, are used securely and responsibly. This plan provides guidelines to protect the company’s reputation, safeguard sensitive information, and ensure policy enforcement.

Access Control

  • Only designated employees may post or schedule content.

  • Access is reviewed quarterly to remove employees who no longer require access.

  • Passwords must be unique, complex, and rotated regularly by policy.

Access to company social media accounts is limited to authorized accounts only. Each account is managed using a secure login and multi-factor authentication to prevent unauthorized access. Roles and responsibilities have been clearly defined to ensure proper access.

Content Management

  • Ensure content aligns with company values.

  • Avoid sharing sensitive client information.

  • Monitor for unintentional leaks of sensitive data.

  • Maintain consistency in tone and branding across platforms

All content posted on Facebook and Twitter must be reviewed and approved by a designated manager before publishing. The posted guidelines must be followed.

Monitoring &
Response

  • Mentions of the company and employees.

  • Comments and direct messages.

  • Trending topics related to our company and IT services.

  • Suspicious accounts attempting to impersonate us.

Steinmetz Technologies monitorings social media activity to detect threats, impersonation, and inappropriate interactions. Tools such as Hootsuite, Mention, and Google Alerts are used to track the following:

Training
& Awareness

  • Recognizing phishing attacks and social engineering attempts.

  • Understanding company policies for posting and sharing information.

  • Responding to potential threats online.

  • Using secure login methods and multi factor authentication.

All employees with access to company social media accounts will receive regular training to ensure secure and responsible use of company social media accounts. Training topics will include the following:

Incident Handling

  • Immediately revoke account access for all affected users.

  • Change passwords and update MFA settings.

  • Notify management and IT security staff.

  • Review logs and determine the cause to prevent future incidents.

If a social media account is hacked, misused, or otherwise compromised, Steinmetz Technologies follows a structure response to minimize damage, protect sensitive information, and restore operations quickly. The following are general steps that are taken during a incident response period:

Policy
Review

  • Security policies remain effective and current.

  • Training materials reflect the latest threats.

  • Access and content control procedures remain adequate.

  • Compliance with industry standards and regulations is maintained.

The social media security plan is reviewed and updated at least annually, or sooner if there are significant changes in social media platforms, threats, or company operations. These policy reviews ensure that: